HLC 2ºGAT

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HLC: COMMUNICATION WITH NATIONAL AND INTERNATIONAL GUESTS, OTHER CUSTOMERS AND RELATED COMPANIES, WITHIN THE TOURIST ACCOMMODATION INDUSTRY.


Unit 1: Vocabulary related to the Tourist Accommodation industry.
Unit-1 HLC vocabulary related to the Tourist Accommodation industry.pdf


Professional task 01 HLC - Guidelines.pdf



Unit 2: Communication within the hotel booking department.
Unit 2 HLC - Booking.pdf



Unit 3: Communication within the reception department (front desk).
Unit 3 HLC - AT THE FRONT DESK.pdf



Unit 4: Communication within the hotel commercial department.

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